Shipping Policy

Retreat In Sirena Home Free Zone Or Free Zone Winery:

You can pick up your order in our store from Monday to Friday from 9 am to 5 pm After placing your order, we ask that you allow between 1 and 2 hours so that we can process it properly. Please note that we do not prepare orders overnight.

  1. After completing your online purchase, you will receive a confirmation of your order. Please make sure you have this information available when you come to pick up your order.

  2. Go to our location in the Free Zone. Here, you must submit your order confirmation and you will receive a sales order.

  3. With your sales order in hand, you can pick up your order directly from our warehouse.

It is important to highlight that without the sales order we will not be able to deliver the merchandise to the warehouse. This measure guarantees the security of your order and ensures that only you can collect it.

We thank you in advance for your understanding and cooperation with this procedure. If you have any questions or concerns, please do not hesitate to contact our customer service team. At Sirena Home Store, we are here to help you have the most pleasant shopping experience possible.

National Shipping :

At Sirena Home Store, we are committed to offering you a fast, efficient and hassle-free online shopping experience. To ensure this, we work with two trusted shipping service providers, Servientrega and an independent service.

Shipping costs vary depending on the value of the item purchased. Once you have selected your products and are ready to finalize your purchase, shipping costs will be calculated and added to your total.

Shipping procedure:

  1. Once your order has been confirmed, our shipping associates will deliver your purchase directly to your door. Delivery time varies depending on your location between 1 to 3 days.

  2. You will receive a shipping confirmation email with a tracking number, allowing you to track your package in real time.

Please note that Sirena Home Store is not responsible for packages once they have been delivered to our shipping service provider. If you have problems with the delivery of your package, we recommend that you contact the shipping service provider directly.

Sirena Home Store is not responsible for any damage that the products may suffer during transport. Any damage claims must be directed directly to the shipping service provider.

Sirena Home Store is not responsible for delivery delays due to circumstances beyond our control, such as transport strikes, natural disasters, etc.

We appreciate your understanding and patience in these matters. If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team.

Thank you for choosing Sirena Home Store. We can't wait to help you transform your home into a paradise!

Note: Our Company is not responsible for paying all import taxes and fees in your country, the customer must pay all import taxes and fees in your country.